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Give the customer some time to vent and apologize when you can. Then start the conversation from the beginning, asking questions and taking notes, and solving problems. The customer is only upset because their computer is not functioning properly. Remember the reason you are there is to help and fix the problem.
Wiki User
∙ 14y ago
Wiki User
∙ 14y agoFirstly everything has to be documented and agreed upon before the implementation started. Part of any agreement should be the change management procedure. Once that is done, then all changes and conflicts are controlled by the change management procedure. If change management procedure are not in place, then it's imperative to put one in place to handle customer conflicts.
Wiki User
∙ 14y agoagree with them if its within company policy otherwise defer to the asst manager
My Take:There are entire courses in college devoted to this but....Be polite
Don't agree to anything against company policy
If you own your own business you can tell the customer to go away, I have and been sued for it (and won)
Do not allow them to threaten or assault you. ( it helps if there is a witness if it goes this far wrong)
If necessary call the police rather than physically confront the customer.
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Is customer problem is the basic charateristics of project management?
No. Project Management is a large topic that includes a variety of concepts that can be used to handle a project successfully.
How is conflict management critical to Project Management?
Since Project Management is all about communication, then it comes natural that conflict management is a big issue (since conflicts usually arise between individuals). The successful project manager should be able to handle conflicts delicately and efficiently, if possible without even affecting the project.
How did you handle conflict?
It all depends on the conflict.
How do you handle a mistake with a customer?
just apologize to the customer
How do you handle a customer complaining of chipped windscreen?
Can handle " Marking Information System"
How should you react if a conflict arose between you and a customer?
The customer is always right. With that said, it's better to not escalate the situation and to put out the fire. You can do that by resolving the conflict by making the customer happy or satisfied.
Why is it important to identify all project stakeholders at the beginning of a project?
stake holders who directly or indirectly influence the project it may be negative or positive... customer-without identify the customer there is no use(customer satisfaction= success).without spojnsor there is no cost for budget. -money -customer and consumer -sponsor -worker and etc,.
How do you handle a situation such as a conflict or management situation?
help
Customer service questions?
What is the best way to minimize conflict with a customer
How does an employee handle conflict at work?
People at work can handle conflict in many different ways. It is important to talk rationally and calmly so disagreements do not affect the business.
How do you handle angry caller customer service?
apple
How do retail salesman handle an unmovable customer?
shoot them
