Step 1: Clarify the vision, taking into account both the business and IT vision, mission, goal and objectives, and ensuring that everyone has a common understanding. Visions are aspirational and represent a desired state.
Step 2: Assess the current situation and establish a baseline of exactly where the organisation is currently. This can be challenging and there is a need to be honest, which is why external input can be useful.
Step 3: Define steps towards the vision based on priorities for improvement and setting measurable targets. It is usually impossible to leap from wherever you currently are direct to the state represented by the vision.
Step 4: Document an improvement plan, using service and process improvement techniques.
Step 5: Monitor achievements, making use of appropriate measures and metrics as defined earlier.
Step 6: Maintain the momentum by ensuring that improvements are embedded and looking for further improvement opportunities.
Once a Service Management solution has been implemented, it is not a good idea to sit back and think that the job has been done. It is a good idea to think about how the service can be improved to benefit both the organization and the end customer. All aspects of the environment will be continually changing, and the service provider must always continue to seek improvements. Continual Service Improvement is responsible for ensuring that these improvements are identified and implemented. The performance of the IT service provider is continually measured and improvements are made to processes, IT services and the IT infrastructure in order to increase efficiency, effectiveness and cost-effectiveness.
Continual Service Improvement (CSI) aims to deliver business value by ensuring that the Service Management implementation continues to deliver the desired business benefits (and if possible add value to the service)
CSI has the following objectives:
• To review, analyze and make recommendations on where improvements could be made at any point throughout the lifecycle.
• To review and analyze service level achievements against targets.
• To identify and implement individual activities to improve service quality and the efficiency and effectiveness of service management processes.
• To improve the cost-effectiveness of delivering IT services without impacting customer satisfaction.
• To apply quality management methods to support continual improvement activities.
CSI must be an objective for everyone in the organization, but improvement activities will only happen if they are properly managed. A senior responsible owner must be appointed and they must possess the appropriate authority to make things happen. This is not a trivial role, since improvements may mean significant disruption of current work patterns.
Improvement activities need to be planned and scheduled on an ongoing basis and their effects monitored to ensure that the desired improvement is achieved. Ideally, the culture of 'improvement' will become embedded within the organization.
The Service Lifecycle is described in a set of five publications within the ITIL Core set. Each of these publications covers a stage of the Service Lifecycle. 1. Service Strategy (SS) 2. Service Design (SD) 3. Service Transition (ST) 4. Service Operation (SO) and 5. Continual Service Improvement (CSI). The term 'continual' is used in preference to 'continuous' to emphasize that this activity is not performed on a constant basis, but as a series of planned and controlled actions.
Well, ITIL is a Certification that is for the IT Service Industry. At a high level, it is a framework for delivering high quality IT Services. According to the official ITIL Website, the definition for ITIL is: "ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business."
Service Design processes are focused on operational control: • Service Catalogue Management • Service Level Management • Capacity Management • Availability Management • IT Service Continuity Management • Information Security Management • Supplier Management
An Event can be defined as any detectable or discernable occurrence that has significance for the management of the IT infrastructure or the delivery of IT service and evaluation of the impact a deviation may cause to the services. Events are typically notifications created by an IT service, Configuration Item or monitoring tool. Event Management is the Process responsible for managing Events throughout their lifecycle. Event Management is one of the main Activities of IT Operations
CSI is applicable across all stages of the Service Lifecycle and addresses three main areas: • The overall health of Service Management as a discipline. • Continual alignment of the Service Portfolio with current and future business needs. • The maturity of the enabling IT processes.
The Service Lifecycle is described in a set of five publications within the ITIL Core set. Each of these publications covers a stage of the Service Lifecycle. 1. Service Strategy (SS) 2. Service Design (SD) 3. Service Transition (ST) 4. Service Operation (SO) and 5. Continual Service Improvement (CSI). The term 'continual' is used in preference to 'continuous' to emphasize that this activity is not performed on a constant basis, but as a series of planned and controlled actions.
The ITIL 4 certification plays a significant role in the career development of IT professionals by providing them with a structured framework and best practices for managing IT services and processes. ITIL, which stands for Information Technology Infrastructure Library, is a globally recognized set of guidelines and practices for IT service management (ITSM). Here's how ITIL 4 certification can benefit IT professionals and their career development: Enhanced Knowledge: ITIL 4 certification equips IT professionals with a comprehensive understanding of IT service management principles, concepts, and practices. This knowledge enables them to make informed decisions and implement efficient IT processes within their organizations. Improved Skills: ITIL 4 certification helps IT professionals develop practical skills in areas such as service design, service strategy, service transition, service operation, and continual service improvement. These skills are highly valuable in various IT roles. Career Advancement: ITIL 4 certification is recognized by many organizations and can open doors to new career opportunities. Having ITIL certification on your resume can make you a more attractive candidate for roles in IT service management, IT operations, and related areas. Higher Earning Potential: IT professionals with ITIL 4 certification often command higher salaries compared to their non-certified counterparts. Organizations value individuals who can contribute to the efficient and effective delivery of IT services. Global Recognition: ITIL is a globally recognized framework, and ITIL 4 certification is respected by organizations worldwide. This recognition can be especially beneficial if you aspire to work internationally or for multinational corporations. Continuous Improvement: ITIL promotes a culture of continual service improvement. IT professionals with ITIL certification are equipped to drive ongoing enhancements and optimizations of IT services, contributing to the long-term success of their organizations. To obtain ITIL 4 certification, individuals can choose from various training and certification providers, one of which is Simpliaxis. Simpliaxis offers ITIL 4 certification training courses that cover the latest ITIL framework and prepare individuals for the certification exams. Completing an ITIL 4 certification through Simpliaxis or another reputable provider demonstrates your commitment to professional development and can be a significant asset in your IT career journey.
ITIL also describes processes, procedures, tasks, and checklists which are not specific to any singular organization or technology. These practices can be applied to knowledge management strategies and can be used with ITSM software.
Well, ITIL is a Certification that is for the IT Service Industry. At a high level, it is a framework for delivering high quality IT Services. According to the official ITIL Website, the definition for ITIL is: "ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business."
ITIL covers all details of IT Service Management. It is a proven framework, that can be used to improve the quality of service provided to customers
Well, ITIL is a Certification that is for the IT Service Industry. At a high level, it is a framework for delivering high quality IT Services. According to the official ITIL Website, the definition for ITIL is: "ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business."
Well, ITIL is a Certification that is for the IT Service Industry. At a high level, it is a framework for delivering high quality IT Services. According to the official ITIL Website, the definition for ITIL is: "ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business."
Well, ITIL is a Certification that is for the IT Service Industry. At a high level, it is a framework for delivering high quality IT Services. According to the official ITIL Website, the definition for ITIL is: "ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business."
ITIL certification helps all sorts of IT Projects. If you compare the impact or improvement ITIL can bring to your project, then maybe it will be more profound for Maintenance projects when compared to Development projects
Well, ITIL is a Certification that is for the IT Service Industry. At a high level, it is a framework for delivering high quality IT Services. According to the official ITIL Website, the definition for ITIL is: "ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business."
Well, ITIL is a Certification that is for the IT Service Industry. At a high level, it is a framework for delivering high quality IT Services. According to the official ITIL Website, the definition for ITIL is: "ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business."