What is crm?

Answer 1

According to the it4tsolutions - CRM offers a number of benefits for the modern travel agency. It enables agencies to automate, optimize and personalize customer service and interactions. By leveraging travel agents can make smarter and faster decisions that translate into better customer experiences.

CRMs also help simplify complex operations, such as streamlining bookings and reservations for customers. This reduces the amount of manual labor needed to keep track of customer information and bookings and ensures more customers are satisfied.

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Answer 2

This term is used to plan, schedule and control the presales and postsales activities in an organization............

source(s):

http://www.tpi.net

CRM computer applications are also known as "front office" applications. They are to there to assist businesses to handle customer's relationships and to promote functionality that enables a customer focused approach. The systems can support sales, service related departments, marketing and business operations. Information that is stored can not only help define customer profiles, but they can assist by targeting customer needs and the requirements of those potential customers. The systems can often pull together a group of "like" customer information for campaigns simply at the press of a button. source: http://www.operations-director.com/crm.html

Answer 3

A customer relationship management application solves customer-based business problems, supports the sales process, and advances enterprise resource planning (ERP) initiatives.

Customer relationship management software helps companies measure and control their lead generation and sales pipelines. It can also be used for lead management, sales forecasting, and managing communications with potential customers. For example, within a call center environment, a sales CRM system can analyze the frequency, volume, and outcome of follow-up communications with new leads. The data is then used to research and analyze the overall customer relationship and improve workflows.

Today’s CRM solutions include multiple technologies relative to deployment size, business model, and industry verticals. In addition to supporting e-commerce and marketing tools like Mailchimp, CRM applications offer order, revenue, social media, and opportunity management.

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