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From a report by jaswinder singh
- "Any organization that wants to create products and services that wow its customers must really listen to what its customers need."
And collect their customer experiences to make their plans for brand management, customer services, product launches, marketing strategies and more...
But what could be the best methods to collect customer experiences; one of the newest methods is to imitate a real buying or service experience in a laboratory environment and to watch and write down what the customers are doing and how do they react to every service action.
Also there is a website for the customers to write down their experiences so that their experiences could lead the companies to the point that they improve their products and services: http://www.musterideneyimi.com
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∙ 14y ago
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How much experience should one have in order to work in any customer service management position?
The amount of experience needed for a customer service management position depends on the company and individual. However, most management positions require at least 3 years of customer service experience.
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To qualify for retail management, the customer skills that are needed would include customer service experience and retail experience. A degree in business management is desirable, but some employers will accept experience that would be equitable to a degree.
Where could one do a course on customer experience management?
There are several good websites offering online courses in customer experience management. Some good websites you could check out for you course could include the sites at accenture, cemcertification, beyondphilosophy, or tealeaf.
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