Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come...
Great Customer Service is making sure the customer is satisified with the result. Its acknowledging the customer, listening and understanding there needs, providing possible solutions to meet there...
Great customer service might be defined as the kind of customer service which not only makes the customer happy, but also makes the business more profitable.