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What is good customer service?

Updated: 11/6/2022
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βˆ™ 8y ago

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Good customer service is more than handling customers who have problems (that's a complaint dept.). It begins with the first contact a customer has with your company. Good customer service looks like this: Make sure you represent a product or service you believe in! Then, warm, sincere greeting on first contact. Establish whether your business has what the customer needs (offer to help find it) provide it or suggest better alternative, to their benefit. Develop an easy, positive rapport with the customer which lets them know they are respected and appreciated. Provide an easy way to complete the transaction. Sincerely and warmly thank the customer for their business and invite them to come back if ever they need your help again (in whatever way is appropriate in your case). Actually, that's excellent customer service- and it keeps people coming back to you. Customer Service I worked in customer service for several years and prided myself on trying to be the best I could. We all did our best to remain courteous with customers, even the ones who were aggressive, excitable, verbally abusive, or just plain rude. Most people who call or visit customer service naturally have a problem, so they begin by being frustrated when they walk in/call. They have the right to expect the person helping them to be patient and hear out their problem before switching them over to someone else or placing them on hold. Also, the customer service rep has the right not to be spoken to rudely or abused verbally. I've been on each side of the counter, and believe me, nothing irritates me more than to have someone yelling at me for not immediately fixing their problem, or to have a problem myself and be switched from extension to extension, only to have the phone finally go dead. Good customer service is finding someone who at least tries to understand and resolve your problem in a friendly, expeditious, and professional manner. And if you do deal with that good customer service representative, a kind word to their manager does wonders for their morale and ability to continue giving that high quality of service. Most companies have a web page nowadays and a "Contact Us" section. Just drop a short note to them thanking the person who helped, and please give that person's name. The same goes if you have a less than satisfactory experience. The company can't fix what they don't know about. It takes a special kind of person to be a good customer service representative, and for those with whom I've dealt over the years, thank you.

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You can may say that you rendered a good customer service if you receive a higher response rate from customers which in return generate additional sales.

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βˆ™ 8y ago
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βˆ™ 11y ago

good cuminucation with smile

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Related questions

What is the difference between good and excellent customer service?

Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"


How do I answer what is good customer service?

What is good customer service? This means that you are going to provide professional customer service directly with the customer and answer every question and concern the customer may have.


When have you receive Good customer service?

i got good customer service in a shop[ in Greece you can also get good service in morrisons


How can you give good customer service?

we can provide good customer service by providing good quality goods and give good service to their products


What is a good and a service?

Producing a good service means having a good-customer relationship with your customer/client.


What is producing a good service and quality?

Producing a good service means having a good-customer relationship with your customer/client.


What are some good customer service career goals?

One good customer service career goal is to become a manager over other customer service representative. Another good goal would be to always be helpful with others no matter what their attitude.


How can good customer service allow the customer to be confident with the organisation?

Basically, good customer service builds customer confidence and loyalty because the customer knows the organization is truly interested in meeting the customers' expectations in a friendly, kind and respectful manner. Customers don't want hassles or disappointments, especially when they are paying for a product or service. Good customer service removes these barriers and concerns for the customer. Good customer service = a confident and loyal customer = higher sales


How would you improve customer service?

By taking up the decision of the customer, making good cheaper,having good service


Which of these statements about customer service is false?

Customers will choose a business regardless of good customer service.


Describe a customer service situation?

Describe a situation of superior customer service?"


What is the relevance of good customer service?

Good customer service leaves a lasting impression on the customer. If you exceed the expectations of the customer in regards to the service they receive this will impact how they view the store or company. As a customer service assistant, you are the front line of that store therefore you have to represent the image and brand of your company.