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What is knowledge works system?

Answer:
A collection of questions and answers catering to a certain demographic or product. The knowledge bases that Apple and Microsoft use to disseminate information about product support are good examples. Another one that more people may have familiarity with is the IRS.gov site during tax season.
First answer by Ling Chi. Last edit by Ling Chi. Contributor trust: 33 [recommend contributor recommended]. Question popularity: 3 [recommend question].

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