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What is the cloud telephony?

Updated: 5/1/2024
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Wiki User

13y ago

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Cloud telephony, also known as cloud calling, is a type of unified communications as a service (UCaaS) that offers voice communication services through a third-party host. UCaaS replaces the need for conventional enterprise telephone systems, such as private branch exchange (PBX). Cloud telephony services can be web- or applications-based.

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CallerDesk

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11mo ago
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Wiki User

13y ago

Cloud Telephony is on-demand voice services provided by a hosted, dynamically scalable, often virtualized, deployment of voice infrastructure that can manipulate inbound and outbound calls through a simple programmable interface.

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MCube Marketing

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3y ago

Cloud telephony system is an integral part of the business industry. No wonder there are millions of cloud telephony providers available in the market; the thing which matters the most is to choose the telephony service which is best for your business and fits your budget expectation.

Cloud telephony features may vary from one another. Still, if you are looking for a cloud calling system that is easy to integrate with your existing traditional communication system, then you can go with MCube telephony services. some of the best in industry features offered by MCube are-

• Call tracing

• IVR system

• Missed call management

• Toll-free number

• Auto dialler

• Support management

• Lead management

• Analytics and reports

The reason that makes MCube the most recommended one is its user-friendly dashboard and 247 active service. The easy-to-go user interface makes the business persona enable to get the correct data without spending time searching for each section as in the dashboard home screen. The user can view all the various departments' data. And the 247 up time makes the service functional all day of the week for 24 hours.

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Voxvalley

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1y ago

Cloud telephony is a modern & advance way of communication, In which virtual numbers are used to communicated with the help of soft-phones via desktops or mobiles.

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Where can one find information about Telephony IP?

If you want to explore more about the telephony and VOIP services. I suggest you visit "Telcob". "Telcob" is a platform that provides the best in class cloud telephony services for the last many years and they have great customers support team which can let you know more about the cloud-telephony and VOIP services. On the telcob site, you will get a lot of information and a great experience regarding the telephony and VOIP services.


How cloud telephony is useful for Fast communication?

Cloud telephony is useful for fast communication due to its real-time nature, scalability, and ability to facilitate quick and seamless interactions between callers and businesses. Here's why cloud telephony is beneficial for fast communication: Real-Time Communication: Cloud telephony enables instant communication with voice calls, ensuring that information can be relayed immediately between callers and businesses. Rapid Deployment: Cloud telephony services can be set up quickly without the need for physical hardware installation. This allows businesses to start using the service promptly, enabling fast communication with customers. Scalability: Cloud telephony systems can easily handle a large number of calls simultaneously, making it ideal for businesses with high call volumes and dynamic communication needs. Mobile Accessibility: Cloud telephony services can be accessed from anywhere with an internet connection, empowering businesses and individuals to communicate swiftly from any location. Automated Call Handling: IVR and other automation features in cloud telephony reduce manual intervention, enabling rapid call routing and resolution without human delays. Real-Time Analytics: Cloud telephony systems provide real-time call analytics, allowing businesses to monitor call performance and make quick decisions for optimization. Integration with Business Tools: Cloud telephony can seamlessly integrate with CRM systems and other business tools, streamlining communication and ensuring fast access to customer information. Fast Customer Support: Cloud telephony enhances customer support by enabling quick call routing to available agents, minimizing wait times, and improving response times. Outbound Calling Efficiency: For businesses making outbound calls, cloud telephony facilitates efficient calling processes, enabling representatives to reach customers promptly. In short, cloud telephony's real-time capabilities, scalability, automation, and seamless integration with business tools enable fast and efficient communication between businesses and their customers, contributing to enhanced customer experiences and streamlined operations.


What is the principle of hosted IP telephony?

Organizations approaching the end of their hosted IP telephony consider migrating to UCaaS solutions to benefit more flexible terms and lower TCO. IT leaders should use these four cloud services principles to support the decision to replace a hosted telephony contract with UCaaS


What country does cloudfone originate?

The country that started Cloudfone is the Philippines. The company specializes in cloud-based IP telephony or Voice over IP (VoIP).


How can cloud telephony help the real estate industry to grow?

It’s a proven fact that the real estate business depends on the customers. If it gets happy customers, the business will grow; if not-doom. The advancement in cloud technology has improvised telecommunication by integrating cloud platforms with the telecommunication system, resulting in an advanced business communication system. MCub is one of the most potent hosted phone service providers in India. It offers cloud telephony solutions like call tracker, IVR, Auto dialler, toll-free number, CRM integration, lead, and service management. So precisely, how can cloud telephony help real estate businesses to grow? Let’s have an insight towards cloud telephony benefits towards real estate business growth- 1- With a Toll-free number, customers get a reliable source to connect with the business. 2- Call tracking facility enables the real estate business to track the number, name, real-time location, email id of the callers, and the call source. 3- Auto-dialler helps in business campaigns, where the businesses can easily reach out to their prospective customers by calling them effortlessly through an autodialer system. 4- IVR system provided by cloud telephony enables businesses to give their customer a superior calling experience by getting the desired data/inquiry about the services offered just by giving the keypad input from their phones; it eliminates the human intervention and saves customers’ & executives’ time. 5- Cloud telephony provides 24*7 support, which makes the business available for the customer all day, all time.


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