Difference between Customer Service Standards and Policies and Procedures
Yes, do that.
policies and procedures
The policies and standards of operating procedures for a fine dining restaurant should include food safety handling and storing. It should also provide staff with procedures for making customers feel comfortable and stay well.
* The differences between policies and procedures can be summarized as follows: 1. Policies guide decision making, while procedures drive actions. 2. Policies leave some room for managerial discretion, while procedures are detailed and rigid 3. Policies are an integral part of organizational strategies, while procedures are tactical tools. 4. Policies are generally formulated by top management, while procedures are laid down at lower organizational levels in line with policies * Read more: [http://www.ehow.com/about_5100532_difference-between-policy-procedure.html#ixzz16HwVQgdU What Is the Difference Between a Policy & a Procedure? | eHow.com] [http://www.ehow.com/about_5100532_difference-between-policy-procedure.html#ixzz16HwVQgdU http://www.ehow.com/about_5100532_difference-between-policy-procedure.html#ixzz16HwVQgdU]
Each customer or customer group has value expectations. It is therefore, important to know what these value expectations are and to provide high quality service to all. Your organisation will have policies and procedures (or SOPs, Standard Operating Procedures) that apply to the sales and delivery or installation processes that your company offers.Depending on the type of product/service you offer, part of your job includes assessing and determining customer needs with regard to product/service delivery requirements. Just as you expect your suppliers to deliver what you need when you need it, so also do your customers. In some cases you might have to make special arrangements to meet customer needs. When making an assessment you will also have to consider organisational factors such as resource parameters, payment and delivery options, pricing and discount policies, replacement and refund, policies and procedures and levels of authorisation for policies and procedures.
Each customer or customer group has value expectations. It is therefore, important to know what these value expectations are and to provide high quality service to all. Your organisation will have policies and procedures (or SOPs, Standard Operating Procedures) that apply to the sales and delivery or installation processes that your company offers.Depending on the type of product/service you offer, part of your job includes assessing and determining customer needs with regard to product/service delivery requirements. Just as you expect your suppliers to deliver what you need when you need it, so also do your customers. In some cases you might have to make special arrangements to meet customer needs. When making an assessment you will also have to consider organisational factors such as resource parameters, payment and delivery options, pricing and discount policies, replacement and refund, policies and procedures and levels of authorisation for policies and procedures.
You need operational policies and procedures.
the real question is why DON'T they follow policies and procedures
Each customer or customer group has value expectations. It is therefore, important to know what these value expectations are and to provide high quality service to all. Your organisation will have policies and procedures (or SOPs, Standard Operating Procedures) that apply to the sales and delivery or installation processes that your company offers.Depending on the type of product/service you offer, part of your job includes assessing and determining customer needs with regard to product/service delivery requirements. Just as you expect your suppliers to deliver what you need when you need it, so also do your customers. In some cases you might have to make special arrangements to meet customer needs. When making an assessment you will also have to consider organisational factors such as resource parameters, payment and delivery options, pricing and discount policies, replacement and refund, policies and procedures and levels of authorisation for policies and procedures.
Well certainly not with the ('s), policies if NOT possessive in this usage. It is Policies and Procedures
develop and implement privacy policies and procedures.
Receiving of Deliveries. Inventory Management. Customer Management. Product Knowledge and Selling Skills. After-Sales Management. Adherence to Policies and Procedures. Sales