What is the job description of a dental receptionist?

Job Description: Front office reception/Patient experience specialist

Patient experience responsibilities

· Ensure a positive experience at HFD by being helpful and upbeat

· Greet and schedule patients on telephone and in person, take detailed phone messages

· Walkout patients, verify procedures completed, collect payment, and submit insurance

· Confirm next day's appointments and next week's recalls scheduled 6 month in advance

· Ensure friendly interaction and communication between patients and coworkers

Front office reception

· Have patient complete paper work and enter all pertinent patient information into practice management software, acquire the necessary signatures

· Verify insurance eligibility and frequencies per patient or family

· Enter the breakdown of benefits per employer

· Update EDT sign with patient birthdays and any other current events

· Confirm next day's appointments and next week's recalls scheduled 6 month in advance

· Get mail, enter and scan payments and referral documents

· Make sure waiting room is neat and tidy

· Keep reception area clean and dusted

· Compile end of day packet with deposit information

· Send out statements and recall postcards on the 1^st of the month

· Ensure MSDS and sterilization binders are up-to-date.

Other duties

· Carry out any specific task asked by the Dpctor quickly and efficiently

· Assist fellow coworkers when called upon