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As a DirecTV CCR, you are basically given the opportunity to sit at a cubicle, get a call, and troubleshoot with a customer who is either the dumbest excuse for human flesh in planet earth, or think they are the smartest person to walk the earth and knows more than you, despite they called in for technical support. You are supposed to be the advocate of DirecTV to value the company at the cost of completely lying to the customer and you get cussed out for the fact that DirecTV's policy is vague to continuing to charge customers more and more every month, when you agree yourself that the customer is getting ripped off. If you do happen to agree with the customer that DirecTV is a bad company and quality pulls your call to listen to it, you will no longer work for the company because they don't want their employees being honest with their customers and just to give political answers.
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What attitude does a call center agent must have?
what are the qualification of a call center agent
What is the possible question in call center agent?
What do you think makes you a good call center agent? What has been the most challenging part of being a call center agent for you?
Conversation between call center agent and a customer?
can i have the conversation between agent and customer in call center
Why call center agent?
to enhance my skills and to experience being a call center agent
Can you give you some example of conversation between the call center agent and the customer?
A call center call would start of with the call center agent introducing themselves and asking how they could help. The customer will state the question or complaint and the call center agent will come up with a solution or answer their question.
What actors and actresses appeared in The Call Center - 2009?
The cast of The Call Center - 2009 includes: Sunita Deshpande as Call Center Agent Deepti Gupta as Tina Sanjiv Jhaveri as Bobby Dean Nina Mehta as Call Center Agent Aalap Patel as Call Center Agent Debargo Sanyal as Raj
What is a call center agent to you?
A call center agent is the individual who handles incoming or outgoing client calls for a corporate. A call center specialist might handle account inquiries, customer grievances or support concerns.
What is agent middlemen?
Call Center Executive
What is the connection between being a nurse and a call center agent?
nurse deals with patient while call center agent deals with customer so they are interrelated.
How you describe yourself as a call center agent?
for me call center agent is about dealing with people and how to help them with their problem or issues or to provide them the best services that your company has to offer to begin with,and as call center agent its your job to provide them in their needs and to help them in the best way that you can with courtesy and proper manners
Why is there a call center agent?
because there is a place like this
How call center agent deal with the costumer?
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