What is the meaning of telephone etiquette?

Answer 1

Telephone Etiquette just means etiquette on the telephone. Which means you do not slam the phone on people, do not play pranks, do not drop the phone suddenly, do not keep the caller waiting for too long, DO introduce yourself (unless you are very familiar with the person. E.g: Best friends since young. * Do take note some phones do not have caller ID, so it is best to introduce yourself.), hang up because you are embarrassed as you dialed the wrong number, call random people (which is also prank calling- A major no-no.). Answer the phone with a 'Hello?', not a 'yo' or 'Yellow' or 'Yep' (If you know it is your friend then it is fine, i guess), always put the phone down gently if you need to get a person for the caller, don't just yell for the person (e.g: DAD!). Do keep a pen and paper next to the phone, so the caller will not get frustrated while waiting for you to get a pen; choose a good time to call, don't call before 10 am and after 8pm (unless it's VERY VERY X10 Urgent); also, ask politely for the person you're calling (e.g: May i please speak to so and so. Not: Oi! I wanna talk to so and so!). Hope this answers what telephone etiquette is. :) If you have any questions just drop a notice on my message board

Answer 2

Basic, commonsense courtesy: a pleasant tone of voice, minding your Ps and Qs, ending calls politely, npt hanging up abruptly or banging the handset down, etc.

You may have noticed that one of the most important qualities sought by companied recruiting telephone service, enquiries and reception personnel is, "a pleasant telephone manner".