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The housekeeping department of a lodging property typically accounts for the business' largest labor expense. Though the exact structure of a housekeeping department varies depending on the size of the property, most have similar overall organization.

Read more: Organizational Structure of a Housekeeping Department | eHow.com http://www.ehow.com/facts_7517164_organizational-structure-housekeeping-department.html#ixzz17D5Ld9Ak

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13y ago
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16y ago

Housekeeping is normally responsible for general cleanliness of the building. In a hotel or hospital they stock the rooms and change the sheets as well as cleaning everything. If the place has its own laundry facilities, they normally run that also. Director of Housekeeping normally stocks the necessary supplies required to do all of the jobs.

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15y ago

The days have long gone when housekeepers were characterised by their hard and soft brooms or by the functions of sweeping and mopping. In fact, if anyone was seen sweeping or mopping in a hotel, people would automatically associate him with the housekeeping department. Moreover, the main role of a housekeeper in earlier times was to keep the property neat, clean and hygienic.

However, the role of a housekeeper has changed rapidly with the changing times. Apart from the cleaning, maintenance and aesthetic upkeep of the property, the housekeeping system in itself has been computerised. A majority of the staff who were earlier illiterate are now diploma holders with technical qualifications, all fluent in English and working on shop floors and doing basic jobs in the hospitality industry. Housekeeping control room jobs, too, which were earlier manual, are now completely computerised.

Nowadays rooms, amenities and supplies are also modified from hotel to hotel, while keeping in mind the guest profile. Modern rooms are spacious with tasteful decor and are well-equipped with many facilities, which previously were found only in the suites.

Apart from the changing room scene, housekeepers today are well-versed, not only with their jobs, but also at multi-tasking. Besides the main housekeeping operations, they take care of horticulture, laundry operations, interiors, quality control, cost control, and even some extent play the role of 'guest relation executives', ensuring the comfort and satisfaction of guests. Today, most complaints are forwarded to the chief housekeeper and sorted out with the housekeeping staff. Only major complaints reach the front office/general managers. Apart from this, housekeepers also do purchasing for exclusive items for special occasions. In many hotels, housekeepers also assist the sales team to generate revenue. Today's housekeepers have experience, skill as well as knowledge to run the Rooms Division. Therefore, the housekeepers' main role in every organisation is to preserve the building decor, its interior, fabrics and furniture. Planning, men management, recruitment and training as per expectation of the management follow immediately after, along with controlling costs and keeping records. In modern times, housekeepers also employ R&D for the betterment of their company. In addition, housekeepers also play the role of HRD managers for their staff, endeavouring to solve their individual grievances/operational problems within the four walls of the department concerned, before the matter gets out of hand. This is because good housekeepers always consider their staff assets to the organization.

Alas as the scope of a housekeeper increases, there are a lot of challenges to be encountered simultaneously. The first factor in this respect stems from the very same understanding that the staff are the main asset for their department. In order to ensure guest satisfaction with zero complaint, a housekeeper has to train and motivate staff accordingly, during brain storming sessions. Apart from that, maintaining the hotel's standards, preserving the building and its decor as well as fabric and furnishing are some of the other responsibilities. To successfully run the housekeeping department, housekeepers have to keep their budget in mind at all times and deliver the best results without any excuses.

With increasing competition from new hotels, housekeepers on a daily basis have to ensure that there are no complaints; interact with guests as well as internal customers in order to get daily feedback. This is a challenge restricted not only to housekeepers, but other heads of departments, in other facets of the hospitality industry as well. And at the end of the day, there is no job surety either, in this industry. An individual has to keep delivering good results, consistently meet standards and work effectively within the budget. Housekeepers, on the other hand should have good communication skills and be effective team leaders and trainers, having wide knowledge as well as keeping an eye out for detail.

I might add, that housekeeping does not only refer to hotels, but many other businesses and non-profit organizations, with one of the most important being hospitals were appropriate cleanliness, and disinfectants (killing harmful microorganisms) are critical to patient care and well-being.

For the source and more detailed information concerning this subject, click on the related links section (Express Hospitality) indicated below.

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9y ago

The objective of a housekeeping supervisor is to manage the cleaning of homes or hotels, depending on where they were hired. For many hotels, this means not only the guest rooms, but also the public areas and restaurants, as well.

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11y ago

The house keeping department plays a vital role in attracting and keeping the guest as it maintains top quality decor and service in the hotel. House keeping is the department which determine to a large extent whether guests are happy during stay. Below are some points that explain in which way house keeping department is important for a hotel:

  • The house keeping department in a hotel essentially deals with the cleanliness in a hotel. The guests feel comfortable in a environment which is clean and well ordered.
  • The house keeping department also takes care of the rooms in the hotel and it maintains the decorative items in the hotel room in a perfect condition. Some interconnected rooms are also made which will be helpful to the guest and families. Many hotels offer suits to the guest.
  • House keeping department also offers laundry, dry cleaning and shoe polishing facilities for the guests.
  • Most of the complaints from the customers come to the house keeping department and they are sorted out.
  • The house keepers also assists in purchasing of the items required for the hotel and also helps the sales team.
  • The hose keeping department also includes gardeners, maintenance men, bellhops, laundry staff and floor managers, as well as, occasionally, customer service professionals.
  • This department is also responsible for security, safety and environmental duties such as composting and recycling.
  • They also responsible in losing or gaining the reputation for the hotels.
  • They also offer specialized service to the guest and play an important role in customer satisfaction.

A guest sends more time in a room than any other area in the hotel, so keeping the room clean is the duty of house keeping department and the satisfied customer visits the hotel again, by this way house keeping department helps to increase the revenue of the hotel.

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9y ago

Plainly, the housekeeping department of a hotel keeps the place clean. Along with the maintenance workers, they ensure a functional, comfortable place to stay.

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9y ago

The purpose of housekeeping is to maintain a cleanly environment in hotels. They are responsible for keeping rooms cleaned properly.

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12y ago

Housekeeping is a systematic process of making a home or a place neat and clean. Main responsibility of housekeeping department is to make the environment of the organization neat and clean.

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