It's easier to troubleshoot problems if the service technicians know what exists on their network, where, and how each node is connected to each other node. A network diagram provides that "Big Picture" allowing a technician to troubleshoot more quickly with a minimum amount of research.
A network diagram also helps new technicians get up to speed quickly. Instead of memorizing the network over time, a technician has a quick reference to turn to, allowing the new technician to be a productive part of the team more quickly.
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A Network Diagram (in Project Management) is a way of graphically representing the steps, sequences and dependencies in a project. Network Diagram are generated from PERT diagrams in popular "Project tracking" programs. Step 1 -> Step B -> Step 3
_. . . . . .\ Step C / Network diagram could refer to a graphical description of the nodes on a computer network, showing their logical/physical connections.