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this is an incident when i was working in a call centre. I was on a call solving customer issue. when i was on call, at the same time ; my team leader came with some important process updates. As she was supposed to give those updates to the team members immediately; she started shouting on the floor, giving those updates. because of her loud voice and probably the customer on the other end was also aged; so i was not able to listen to the customer properly. and as an executive ;we are not supposed to ask the customer to repeat the words again and again. And so finally as a result , i ended my call without solving the issue completely.

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Q: What the example miscommunication?
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