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The type of personality that is best suited to a job as a customer service representative is someone with a sunny disposition. One should not be easily offended, able to multitask and willing to smile and be friendly throughout all conversations.

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Q: What type of personality is best suited to a job as a customer service representative?
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How do you manage to provide an emmediate and efficient service to your customer?

More important than immediate and efficient is meeting the customer's expectations at the price point. You can sink as much capital into providing a service as you want, but if the customer doesn't really care, that's money wasted. To be competitive in a fair market, you need to either provide a better product than the competition, or your product needs to be cheaper. Figure out which is better suited for your business's capabilities, and follow that. If the customers want faster and more efficient service, you'll need to hire more or better employees to fill that need, and you'll need to charge more for your service to compensate for it.


What organisational practices and procedures relate to customer services?

When it comes to delivering good customer service you should always adhere to the practices and procedures of your organization by following certain guidelines. For example: - In line with company policy, treat the customer as you have been trained to do so. Use your product knowledge and expertise to deliver the best suited service to their individual needs. - Always try to resolve the situation in a calm and polite fashion. If you are dealing with a customer complaint, make sure you deal with their queries in a timely fashion while adhering to the company's procedures of how to handle such situations. - Treat all customers in the same way regardless of their status or situation. This is an important practice that needs to be adopted as one customer cannot be seen as receiving 'special treatment' over another. - Follow company guidelines on how to handle specific situations. Do not make it up as you go along and consult a colleague if you are unsure of how to proceed. - Make sure you attend all training days and keep up to date with any changes to policy or service procedures. - When dealing with a customer complaint or query, only spend as much time as you need. Do not spend ages dealing with a customer with whom you cannot reach a resolution. In these circumstances you need to know when a case needs to passed on to a manager or supervisor.


What marketing strategy is suited for Industrial product and consumer product?

There are 8 strategies which are the same for every product and every type of consumer : General marketing strategires which are : 1- Customer Segmentation 2- Positioning 3- Diversification 4- Differenciation (involved with direct competitor analysis) and mix marketing strategies which are: 5- Product analysis 6- price analysis 7- Promotion and communication 8- Place (point of service or sale) For Industrial product all above analysis must be adapted to answer B2B customer relation (businesses are considered as customers) though in Consumer product, everything is based on Retail habits (walk-in individuals are the customer entity). For example, for segmentation a producer can have Retail demographic, age, income, sex segmets. For business customers, producer can segement by business type(service/product/consulting, supplier/consumer), size(small,medium,large), budget, geographic zone, scale of requirement, etc.


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How do you manage to provide an emmediate and efficient service to your customer?

More important than immediate and efficient is meeting the customer's expectations at the price point. You can sink as much capital into providing a service as you want, but if the customer doesn't really care, that's money wasted. To be competitive in a fair market, you need to either provide a better product than the competition, or your product needs to be cheaper. Figure out which is better suited for your business's capabilities, and follow that. If the customers want faster and more efficient service, you'll need to hire more or better employees to fill that need, and you'll need to charge more for your service to compensate for it.


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What are the duties and responsibilities of a customer service officer?

The following is an edited exerpt from the Occupational Outlook Handbook: "Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably. All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Many customer inquiries involve routine questions and requests. In some cases, customer service representatives are required to follow up with an individual customer until a question is answered or an issue is resolved. Some customer service representatives help people decide what types of products or services would best suit their needs. They may keep records of transactions and update and maintain databases of information. Most customer service representatives use computers and telephones extensively in their work. However, at times, the customer service representative must transfer a call to someone who may be better able to respond to the customer�s needs. In some organizations, customer service representatives spend their entire day on the telephone. Telephone calls may be taped and reviewed by supervisors to ensure that company policies and procedures are being followed, or a supervisor may listen in on conversations. Job responsibilities can differ, depending on the industry in which a customer service representative is employed. They also may look into and resolve complaints about billing and service provided by utility, telephone, and cable television companies. Although customer service representatives can work in a variety of settings, most work in areas that are clean and well lit. The occupation also offers the opportunity for seasonal work in certain industries, often through temporary help agencies. Call centers may be crowded and noisy, and work may be repetitious and stressful, with little time between calls. Also, long periods spent sitting, typing, or looking at a computer screen may cause eye and muscle strain, backaches, headaches, and repetitive motion injuries. Customer service representatives working outside of a call center environment may interact with customers through several different means. Most customer service representatives work either in an office or at a service or help desk. For virtually all types of customer service representatives, dealing with difficult or irate customers can be a trying task; however, the ability to resolve customers� problems has the potential to be very rewarding. Most customer service representative jobs require only a high school diploma. However, due to employers demanding a higher skilled workforce, many customer service jobs now require an associate or bachelor�s degree.High school courses in computers, English, or business are helpful in preparing for a job in customer service. Customer service representatives play a critical role in providing an interface between customer and company, and for this reason employers seek out people who come across in a friendly and professional manner. However, the ability to speak a foreign language is becoming increasingly necessary, and bilingual skills are considered a plus. Training requirements vary by industry. Almost all customer service representatives are provided with some training prior to beginning work, and training continues once on the job. This is particularly true of workers in industries such as banking, in which regulations and products are continually changing. Although some positions may require previous industry, office, or customer service experience, many customer service jobs are entry level. In some cases, experienced workers can move up within the company into supervisory or managerial positions or they may move into areas such as product development, in which they can use their knowledge to improve products and services. Within insurance agencies and brokerages, however, a customer service representative job usually is not an entry-level position. As they gain more knowledge of industry products and services, customer service representatives in insurance may advance to other, higher level positions, such as insurance sales agent. Prospects for obtaining a job in this field are expected to be excellent, with more job openings than jobseekers. This occupation is well suited to flexible work schedules, and many opportunities for part-time work will continue to be available, particularly as organizations attempt to cut labor costs by hiring more temporary workers."