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Describe the last positive customer service experience you had?
Wiki User
∙ 9y ago
In the context of a job interview this question is not about "when" you had good service but "why" it was good service. This demonstrates that you know what good service is (and might be able to provide it), appreciate the proper way of doing things, and are smart enough to see though the interviewer's trick question.
To answer it, choose any event and follow it up with a reason why it was good service. Like this:
The last time I had good service was at (Apu's Quicky Mart on The Simpsons) because the owner:
- was friendly
- asked me if he could help
- knew what was in stock
- suggested items that would go well with my purchase
- made change quickly and honestly
- seemed to appreciate my buying at his store
Wiki User
∙ 9y ago
Wiki User
∙ 9y agoI live in Chennai, India. I recently bought a water purifier's batter which costs around INR 3600. When I ordered it, they told if the same is not delivered within 72 hours, then the the product is delivered at no cost. It was delivered to me after a week,but the amount was collected by the person who came for delivery n installation,saying no stock was the reason and so the amount has to be paid. I did not argue and paid. But after three days, I got a call from customer service that amount will be refunded and so they did. I was so surprised.
Wiki User
∙ 9y agoWhen you are asked to describe the best customer service you received, you should mention when were served in a befitting manner as a customer. This may be getting after sales service, being advised on what to buy and so much more.
Wiki User
∙ 14y agophone call about internet service not very good, too slow. CSR offered an apology and said that it can happen and that it is due to technical difficulties, offered 6 months of lowered monthly fee and prorated my current month. Even offered other services that would have saved me money. very sincere
Wiki User
∙ 13y agowell, When the guest really enjoyed to stay in the hotel with the great service,
sure they say: that a great hotel nice staffs friendly and helpful I will re command this hotel to my friend and I will be bring my families to come here.
Wiki User
∙ 15y agoDescribe the last time you experienced great Customer service
Wiki User
∙ 12y agoTo know i was there to help.
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Describe your most positive experience providing service to a customer?
Sometimes a customer or client will send a written letter of thanks for a job well done. If you have received such documentation, offer to forward a copy to the interviewer after the job interview. You can also describe a situation in which you used your skills and experience to satisfy a client.
Do you have previous customer service experience If so please explain?
Please describe a life experience (such as volunteering, traveling, etc.) that would add value to customer experiencePlease describe a life experience (such as volunteering, traveling, etc.) that would add value to customer experience
What type of experience does one need to become a customer service rep?
In order to become a customer service representative it is important to have a positive attitude and friendly demeanor. There are a lot of entry level customer service representative positions available with little or no experience required.
Why stockroom is important Describe how it impacts customer service.?
why is the stockroom important? describe how it impacts customer service? why is the stockroom important? describe how it impacts customer service?
Do you have a minimum experience in a customer service?
Yes,I have 3 years of experience of customer service.
Tell us about your experience in working a public service counter?
If you have worked in a customer service related field, describe your positive experiences if asked this question during an interview. Use real-life examples instead of merely giving contrived answers.
Describe a customer service situation?
Describe a situation of superior customer service?"
Describe a situation in which you have improved the quality of customer service at your business?
Describe a situation in which you have improved the quality of customer service at your business? quality customer service and cost challenges
Please give one specific example from your past experience sales when you have provided excellent customer service Describe the situation what you did why you did it and what the result was?
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What is outcomes of customer service?
There are two major outcomes from a positive or negative customer experience. A positive customer experience would ultimately result in a returning customer who tells others about their positive interaction with your business. Which in turn leads to others trusting the testimonial they heard while looking to a have similar interaction with your business. A negative customer experience is exactly the opposite and would result in a one time customer who would not conduct business with you again. In addition tells others about their negative interaction with your business and leading to others following suit.
What are the reasons for using hotel's customer service policies?
The reasons for using a hotel's customer service policy is to hold a hotel accountable for the care promised to the guest. The policies are written as terms and commitments to the customer to ensure the experience is positive during the stay.
How can monitoring customer service improve customer satisfaction?
Merely monitoring customer service will not improve customer satisfaction. The key element that needs to follow the monitoring, is providing solutions to improve customer service based on recommendations from the customer and/or the monitor identifying where improvements need to be made, and then making the change. If you remove barriers and problems that fetter the customer, they will have a positive experience (satisfaction) with the organization.
