What is Phone etiquette?

Answer 1

When you answer the phone , you are the representative of the home or business that is being called. The impression, good or bad , that you make, will influence the caller's opinion of your household or business.

Answer 2

Telephone etiquette is very important because when you speak with others on phone that means you present yourself indirectly. The listener may interpret your body language by your tone of voice and speaking skill.

You also are the initial impression of any person or business you represent.

Answer 3

One of the telephone etiquette I know is that; always the caller should be the first person to hang up the call and not the receipient.

When you initiate the call, Say, " Hello, this is { state your name } . May I please speak to { state name or title of person to whom you wish to speak }. State the purpose of the call if asked. If the person is not there, or otherwise engaged , ask if the answerer would like to take a message, or what would be a more convenient time for you to call back. Close the call by saying " Thank you. Good-bye. "

When you receive a call , say " Hello, Baxter residence, this is Jane speaking." or if a business call " Hello, Baxter Industries, this is Jane . How may I help you ? " Direct the call as requested, take a message if asked, make sure the message is delivered to the proper person. Assure the caller their message will be delivered, ask if there is anything else you may assist them with, Say " Thank you for calling Baxter Industries. Have a nice day. " or follow your particular place of businesses' script or policy for business calls if they have a formalized policy.

Answer 4

Phone etiquette is extremely important in this modern age of technology. Oddly enough many people's phone etiquette is poor considering there are so many ways to contact a person in comparison to 15 to 20 years ago. Here is good phone etiquette:

• In business while answering the phone you should sound cheerful and say 'good morning' (or good afternoon; whatever the case me be) and announce the name of the company you work for. Give the customer or client quick service. Be sure your boss gets all phone messages you had to write down and if need be remind him to phone the most urgent calls.
• Personal phone etiquette: Be considerate at the time you phone a person. Unless it's emergency one shouldn't phone when they know that person is sleeping or having dinner.
• Always check your messages and return each call as soon as you can.
• Do not ignore any phone call or message from a person even if you don't always feel like speaking to that person. When you have them on the phone tell them you are busy and you will phone them later in the day or the next day and do so.

Answer 5

Telephone etiquette is nothing more than an extension of the social courtesies that are necessary to the smooth running of a civilized society.

If one want's to be a boorish slob, one need not practice courteous behavior in his/her interpersonal transactions.

But for the rest of us, courtesy and etiquette are the simple practices that we all perform each day that says to others, "we respect you."

Answer 6

1. Always answer in a polite manner. 2.Never eat on the phone. 3.Always just speak loud enough to be heard. 4.Don't answer the phone when engaged with someone else. 5. Don't call after 9 P.M. 6. Always leave your number on voice mail. 7. Wait for an invitation to make personal calls 8. Don't use annoying ring tones. 9. When on the phone in public, don't discuss private issues. 10. Always use some form of goodbye when finished speaking.

Answer 7

Please see related answers . This has already been answered several times.