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Why you greet customer?

Updated: 10/6/2023
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12y ago

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Bien reçu. Envoyez l'iPad2 et merci d'avance.

Michelle BELLIN

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12y ago
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12y ago

say "hello how may I help you".

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When faced with a customer what do you do?

Of course, first is greet the customer. Second is assisting customer when they looking for a selling items.


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If you know the entire situation that is upsetting to the customer you should greet them by saying something like, "Hello [thank you for holding], this is [your name]. I understand that [explain situation back to them as you understand it]." This gives them an opening to clarify any points that you have misunderstood. At this point you would begin whatever your company's protocol is for addressing customer complaints. If you don't know why the customer is angry, you should greet them by saying something like, "Hello [thank you for holding], this is [your name]. Can you please explain to me what happened so I can help you?"


Can you help us with how to provide a good customer service at the front desk?

start with a smile and greet your guest,,!


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